FIRST NAME
LAST NAME
EMAIL
COMPANY
YOUR CHALLENGES
Case assignment
Cherry-picking
Load-balancing
Caps & quotas
Manual assignment
Queue management
Automatic reassignment
Automatic escalations
Neglected cases
Prioritizing urgent cases
SLA-bound cases
Agent availability
Skill-based routing
Territory assignment
Round-robin assignment
Something else - I have a different pain point
TELL US ABOUT YOUR CASE ASSIGNMENT PROBLEMS
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